DreamHR-Ai logo DREAMHR-Ai
Non-invasive employee monitoring
Non-invasive employee monitoring Attendance monitoring Live view anytime Active time monitoring Productivity monitoring Work from home / remote monitoring

Legal

Terms & conditions

These Terms & Conditions ("Terms") govern access to DreamHR-Ai websites and software services. By using the service, you agree to these Terms on behalf of yourself or the organization you represent.

Last updated: May 23, 2026

1. Agreement & eligibility

You must be at least 18 years old and authorized to bind your organization. If you use the service as an employee of a customer, your employer's agreement with DreamHR-Ai controls.

Enterprise orders may be governed by a separate Master Subscription Agreement (MSA); if an MSA exists, it prevails over conflicting Terms.

2. The service

DreamHR-Ai provides cloud and on-premise employee monitoring and workforce analytics software, including agents, dashboards, APIs, and documentation.

We may update features, provided core functionality is not materially removed during a paid term without substitute features.

3. Accounts & security

  • Administrators must keep credentials confidential and use MFA where offered
  • You are responsible for actions under your accounts
  • Notify us promptly of suspected unauthorized access
  • We may suspend accounts for security risks or policy violations

4. Fees & payment

Fees are per the order form or pricing page. Subscriptions renew unless cancelled per renewal notice requirements.

Overdue amounts may incur interest and suspension after notice. Taxes are your responsibility except where we must collect.

Free trials convert to paid unless cancelled before trial end.

5. Customer responsibilities

  • Obtain lawful authority to monitor workforce devices and provide employee notice
  • Configure retention, access roles, and features consistent with law and internal policy
  • Not use the service for unlawful discrimination, harassment, or covert personal surveillance
  • Maintain supported operating systems and network access for agents
  • Ensure accuracy of registration and billing information

6. Acceptable use

You may not reverse engineer except as law permits, interfere with service integrity, resell without authorization, upload malware, or use the service to violate third-party rights.

We may investigate abuse reports and remove content or suspend access to protect the platform and users.

7. Intellectual property

DreamHR-Ai retains all rights in software, trademarks, and documentation. You receive a limited, non-exclusive license during the subscription term.

Feedback may be used to improve products without obligation. You retain ownership of your data.

8. Confidentiality & data

Each party protects the other's confidential information. Our Privacy Policy and Security Policy describe data handling.

Customers grant us rights to process data to provide the service and support.

9. Warranties & disclaimers

We warrant the service will materially conform to documentation during the subscription term. Remedies are repair, replace, or refund of fees for the affected period as applicable.

EXCEPT AS STATED, THE SERVICE IS PROVIDED "AS IS." WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS, AND NON-INFRINGEMENT TO THE MAXIMUM EXTENT PERMITTED BY LAW.

10. Limitation of liability

NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, EVEN IF ADVISED OF THE POSSIBILITY.

OUR AGGREGATE LIABILITY FOR DIRECT DAMAGES IS LIMITED TO FEES PAID IN THE TWELVE MONTHS BEFORE THE CLAIM, EXCEPT FOR CONFIDENTIALITY BREACHES, IP MISAPPROPRIATION, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

11. Indemnification

You indemnify us against claims arising from your unlawful monitoring practices, policy violations, or misuse. We indemnify you against third-party claims that the service infringes IP, subject to standard exclusions and procedures.

12. Term & termination

Either party may terminate for material breach uncured within 30 days of notice. We may suspend immediately for severe violations or non-payment.

Upon termination, access ends and data export is available for a limited window per documentation; then deletion per retention schedule.

13. Governing law & disputes

These Terms are governed by the laws of Ontario, Canada, excluding conflict rules. Courts in Ontario have exclusive jurisdiction unless otherwise agreed in an MSA.

Parties attempt good-faith resolution before litigation.

14. Miscellaneous

  • Force majeure for events beyond reasonable control
  • No waiver unless written
  • Severability preserves remaining Terms
  • Assignment requires consent except corporate reorganization
  • Notices to legal@dreamhrai.com and your account email